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<p>If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear &amp; tear through use is not considered as a faulty good. If your item is faulty when it is delivered to you please contact <a href="mailto:support@refybeauty.com">support@refybeauty.com</a> with your order details and a photo/video of the fault. One of our team will be happy to advise further!</p>

If an item is delivered to you that is not fit for purpose it is considered as faulty goods

How do I return a faulty item?

RETURN POLICY & REFUNDS

What shipping methods do you offer?

Where do you ship?

How long will it take for my order to arrive?

SHIPPING / DELIVERY

I bought the wrong shade but haven't opened the product, what do I do?

When will I receive my refund?

What happens once my order is returned?

How do I return an item?

Can I recycle my REFY items?

What happens if my package is lost in transit

There's an item missing from my order, who do I contact?

What can I do if a wrong item arrived?

What can I do if my order is damaged?

ORDER QUERIES

Where can I see terms and conditions?

Where can I see your privacy policy?

What currencies can I use to place my order?

Why is my discount code not working?

WEBSITE AND PAYMENTS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

How do I return a faulty item?Updated a year ago