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<p>We&apos;re really sorry you have received the wrong item in your order. We&apos;d be happy to replace with the correct item if it can be returned in its original state.</p><p>Please head to the link here <a href="https://us.refybeauty.com/pages/contact-us" rel="noopener noreferrer" target="_blank">https://us.refybeauty.com/pages/contact-us</a> or email orders@refybeauty.com with the subject line &quot;Wrong item delivered&quot; as soon as possible.</p>

We're really sorry you have received the wrong item in your order

What can I do if a wrong item arrived?

ORDER QUERIES

What shipping methods do you offer?

Where do you ship?

How long will it take for my order to arrive?

SHIPPING / DELIVERY

I bought the wrong shade but haven't opened the product, what do I do?

When will I receive my refund?

What happens once my order is returned?

How do I return an item?

How do I return a faulty item?

Can I recycle my REFY items?

RETURN POLICY & REFUNDS

What happens if my package is lost in transit

There's an item missing from my order, who do I contact?

What can I do if my order is damaged?

Where can I see terms and conditions?

Where can I see your privacy policy?

What currencies can I use to place my order?

Why is my discount code not working?

WEBSITE AND PAYMENTS

I don't know what shade to pick can I get shade matched?

SHADE MATCH

What can I do if a wrong item arrived?Updated 2 years ago