We're really sorry your order has been lost and/or stolen

We&apos;re so sorry to hear that your order has been lost in transit. Please email your order details to <a data-fr-linked="true" href="mailto:support@refybeauty.com">support@refybeauty.com</a> as soon as possible, one of our team will be happy to help!

What happens if my package is lost in transit

We're really sorry you are missing an item from your order

We&apos;re so sorry to hear an item is missing from your order. Please email your order details along with a photo of what you have received to <a data-fr-linked="true" href="mailto:support@refybeauty.com,">support@refybeauty.com,</a> one of our team will be happy to help!

There's an item missing from my order, who do I contact?

We're really sorry you have received the wrong item in your order

We&apos;re really sorry you have received the wrong item in your order. We&apos;d be happy to replace with the correct item if it can be returned in its original state.Please head to the link here <a href="https://us.refybeauty.com/pages/contact-us" rel="noopener noreferrer" target="_blank">https://us.refybeauty.com/pages/contact-us</a> or email orders@refybeauty.com with the subject line &quot;Wrong item delivered&quot; as soon as possible.

What can I do if a wrong item arrived?

We're really sorry your order had been damaged

We&apos;re so sorry to hear that your order has arrived damaged. Please email <a href="mailto:support@refybeauty.com">support@refybeauty.com</a> with your order details and photos of the damage, one of our team will be happy to advise further!

What can I do if my order is damaged?

Contact us for order queries, shade matching and any other questions. If you have one, please make sure to include your order number in any queries.

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